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Double Data Not Showing in Allowance

Chrissie15
Explorer

‎06-06-2023 07:12 PM

I have just purchased the £15 25GB monthly rolling data for my mini portable wifi hub.

When I check the allowances it is only showing 26GB not 50GB, has anyone had similar and knows what I should do.

 

Thank you. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-06-2023 07:19 PM

Look in your online MyEE Add-ons for the other 25GB. Sometimes it doesn't kick in until have exhausted the normal ration.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chrissie15
Explorer
In response to XRaySpeX

‎06-06-2023 07:34 PM

Thank you for your response.
Definitely not showing in the add on’s, wondering if it is worth contacting customer care tomorrow or waiting for it to run out. 

 

 

0 Helpful