Double Data Not Showing in Allowance

Chrissie15
Explorer

‎06-06-2023 07:12 PM

I have just purchased the £15 25GB monthly rolling data for my mini portable wifi hub.

When I check the allowances it is only showing 26GB not 50GB, has anyone had similar and knows what I should do.

 

Thank you. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-06-2023 07:19 PM

Look in your online MyEE Add-ons for the other 25GB. Sometimes it doesn't kick in until have exhausted the normal ration.

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Chrissie15
Explorer
In response to XRaySpeX

‎06-06-2023 07:34 PM

Thank you for your response.
Definitely not showing in the add on’s, wondering if it is worth contacting customer care tomorrow or waiting for it to run out. 

 

 

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