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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 178069 Views
  • 50 replies
  • 24 Helpful

data abroad

I have been in Morocco and bought an add-on for 7 days - 45MB costing  £28.54. I had barely used anything - 2 whatsapp messages  - and within a few hours I got an 80% alert, and then almost immediately it expired. What's going on?  What a waste of mo...

Resolved! Data less than what I purchased

I bought a 30GB sim card from Heathrow airport last week for £25 but it seem like i only have 25gb. It’s a week in and they’re telling me i’ve used 80% of my data, that’s just impossible. 

Instagram not loading accounts

Hiya when i go to share a story or use the @ all the accounts im following arnt coming up Looks like a not loading symbol.Ive tried everything,cache,restarting my phone.dont know how to fix it.Anyone help please with a solution as instagram dont resp...

Hotspotting

Hi,I've 100gb data allowance on my phone and use it to hotspot to my laptop.  All internet works fine (using it now to write this), and I can watch video's, browse the net, stream tv etc.  However when I come to access World of Warcraft game, it's st...

Data access

My EE cell number shows 50 GB of paid data but I’m unable to access internet unless Wi-Fi is on. Please help me open access from my iPhone 

Pmk68 by • Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

Mobile Data - Fair Signal but no Data

Hi - We have a seasonal caravan and have used a Nighthawk M2 for the last year with data rates of up to 40 mbs. Over the last two weekends although the device registers a "Fair" signal, and shows as connected to the EE Service, we get no internet at ...

Helen7849 by • Investigator
  • 456 Views
  • 5 replies
  • 0 Helpful

Resolved! change the data limit

can i change the data limit on my phone? Last week I signed a contract for 25gb per month, can I increase the limit?

Kasia123 by • Visitor
  • 415 Views
  • 1 replies
  • 1 Helpful
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