Skip to main content
Forum FAQ's

Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 160264 Views
  • 50 replies
  • 23 Helpful

Resolved! Switched from Virgin (o2) but unable to use data.

So I switched from o2 to EE and my number was transferred everything working fine but I can’t use the movie data I’ve tried all the trick. phone type : iPhone X I’ve turned it off and on alotchanged network setting manuallytoggle all settings off and...

Loonsta by • Investigator
  • 408 Views
  • 7 replies
  • 2 Helpful

Gifting limit weirdness

My monthly refresh day is the 23rd of each month (and you can see I'm posting this within the first 20 minutes of the 23rd).I have a reminder to do my gifting at midnight each month (although the last couple of months the app has failed to work prope...

pgregg by • Investigator
  • 293 Views
  • 1 replies
  • 0 Helpful

Data

Hi,I gave a charge tonight from a little shop ,  I entered the code in my phone, but my data doesn't work.  And no added data on my profile EE application. Please tell me what should I do for activating my mobile's internet.Thank you 

Nafise by • Visitor
  • 258 Views
  • 1 replies
  • 1 Helpful

Won’t let me gift any data

Hi anyone help ? When I click on data usage it goes to blank screen but can get into all other screens perfectly.is there something wrong with the website 

janomm1 by • Investigator
  • 2422 Views
  • 36 replies
  • 15 Helpful

DataData not working

Over the past CPL of months my mobile data does not work even when I have full 3g signal but there is no connection even though I have 13gb data available 

Data gifting abroad

Hi, my daughter is currently in Lanzarote. Ran out of data, I’ve sent 5gb which shows on the app it’s sent but she hasn’t ‘received it’ . It’s normally instant.  App now saying there is an issue with retrieving information.  phone lines shut at 9pm. ...

Cherry17 by • Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

Unlimited 24 month plan £32.25

I'm thinking of upgrading to the Unlimited 24 month plan at £32.25/pm.It isn't made specifically clear what the data limitations are on this plan, and it would be replacing my current landline/broadband set up.I'm not bothered about high speeds, but ...

mugsy67 by • Investigator
  • 538 Views
  • 11 replies
  • 6 Helpful

Roaming

Hello.I am abroad at the moment. Using 10£ monthly roaming. And my mobile data suddenly stopped to work. However,  Im checking data and I still have plenty left. All settings set for using it.  Can you please advise me. 

Data

Hi sorry about the previous empty post ha not knowing what I am doing . I have myself and my mumand my plan  .mums late 70s and doesn’t use any data , is it possible to gift some to my grand daughter on pay as you go ?

Internet roaming £2 EU add on

Hi! I’m on holidays (EU) for 3 days. Today I realised that the internet is not working anymore. Event thought I still have 124 GB of data left and I got the £2 per day for EU roaming I’m not able to use it nor can I call the support team…. can anyone...

LariTro by • Visitor
  • 438 Views
  • 1 replies
  • 1 Helpful
Most solutions
More
Top Helpful authors
More