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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 160142 Views
  • 50 replies
  • 23 Helpful

Data gifting

Hi it will not let me gift data to a new number in my family plan, can you help?

5g is so slow its unusable but I cant turn it off

Where I live we were one of the earlier places to adopt 5g.Over the last few months it's got slower and slower until it reality it's unusable. I really want to go back to 4g but I can't as my phone is pretty much stock android and the SIM configurati...

Renoir64 by • Contributor
  • 13037 Views
  • 20 replies
  • 3 Helpful

Resolved! Morocco

Why does my travel pass not work in Morocco. I also cannot find any options to buy a data add on online 

Lescon by • Visitor
  • 454 Views
  • 1 replies
  • 0 Helpful

Tenda 4G680V2.0 not connecting in LTE mode

Hello,I’m trying to test out an EE sim in a Tenda 4G680V2.0 router to see if I can get a decent 4G connection. On initially turning on, I appeared to get a signal, but no internet connection. I checked the auto mode derived APN and noted that it was ...

Mobile data not working

I'm on an unlimited plan and last night when I tried to use my data I was not able too, it says I have it but the symbol is (H) instead of 4g? Im in my house where It has worked perfectly but for some reason it has gone bad and I'm not able to get go...

Kiels by • Explorer
  • 556 Views
  • 3 replies
  • 0 Helpful

New Sim

Hello,I bought an EE SIM card at a mall with no data plan on it. How do I buy a data plan please? I have searched the EE website but I’m a bit confused. Thanks. kr.  

john_el by • Investigator
  • 284 Views
  • 1 replies
  • 0 Helpful

Date not working

I received a text yesterday saying my date boost had ended but now my mobile date on my phone won’t work at all. Why is this?

Laur19 by • Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

Family

My wife has a monthly ee and I have a SIM card contact. Can we benefit from a family account please?

Spearsey by • Investigator
  • 422 Views
  • 7 replies
  • 1 Helpful
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