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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 163475 Views
  • 50 replies
  • 23 Helpful

Resolved! Need more data

Hello i need more data... there is chanse to buy more?

lakitsz by • Investigator
  • 741 Views
  • 7 replies
  • 4 Helpful

Mobail Data not working

Mobail  data not working please you check my number xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

jasim1 by • Visitor
  • 290 Views
  • 1 replies
  • 1 Helpful

Data

Hi, I just topped up my data, but it doesn't work. Can you help me please

Vee_28 by • Visitor
  • 288 Views
  • 2 replies
  • 1 Helpful

Mobile data usage

Hi, My phone plan topped up only 4 days ago yet I have somehow managed to burn 50GB of data? This happened last month were my data ran out within 10 days and that never used to happen, I had a 30GB plan so this month I increased the data usage and it...

evklive by • Explorer
  • 474 Views
  • 3 replies
  • 0 Helpful

Website pages/apps not loading

Hi,Since Thursday (11th May 23) I have been having issues with my 4g network. Some pages/apps load fine, e.g Reddit, WhatsApp, Messenger, Gmail. Whereas others time out consistently e.g Outlook, Betting apps, Fotmob etc etcWhile I am on WiFi it all w...

Ccoe91 by • Investigator
  • 1519 Views
  • 13 replies
  • 1 Helpful

Data

Could I please have some help as to way my data is not working 

AmyBeal by • Explorer
  • 293 Views
  • 1 replies
  • 1 Helpful

Unlimited Plans are not truly unlimited

I was sold an "Unlimited" Plan with no restrictions whatsoever. Suddenly, I have reached a never-hear-of-this-before cap and moved to a slower speed as a penalty. What? This "tethering limit" was never explained to me by the agent when I was making t...

dley19 by • Investigator
  • 14633 Views
  • 17 replies
  • 13 Helpful

Mobile data not working

Since last Saturday, I have been experiencing issues with my mobile data. I tried to solve the problem by purchasing a £15 data pack, but unfortunately, the issue persists. Additionally, I am unable to sign up for My EE application and website as the...

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