Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Problems getting the SIM to work via mobile data. Need help

No mobile data connection

For over a week now, I haven't been able to connect to mobile data. My WiFi connection is fine.

Mobile data usage

Hi, My phone plan topped up only 4 days ago yet I have somehow managed to burn 50GB of data? This happened last month were my data ran out within 10 days and that never used to happen, I had a 30GB plan so this month I increased the data usage and it...

Website pages/apps not loading

Hi,Since Thursday (11th May 23) I have been having issues with my 4g network. Some pages/apps load fine, e.g Reddit, WhatsApp, Messenger, Gmail. Whereas others time out consistently e.g Outlook, Betting apps, Fotmob etc etcWhile I am on WiFi it all w...

Data

Could I please have some help as to way my data is not working

Unlimited Plans are not truly unlimited

I was sold an "Unlimited" Plan with no restrictions whatsoever. Suddenly, I have reached a never-hear-of-this-before cap and moved to a slower speed as a penalty. What? This "tethering limit" was never explained to me by the agent when I was making t...

Mobile data not working

Since last Saturday, I have been experiencing issues with my mobile data. I tried to solve the problem by purchasing a £15 data pack, but unfortunately, the issue persists. Additionally, I am unable to sign up for My EE application and website as the...

Resolved! Data usage

I ran out of data but am still able to stream etc , will the data im using (at a slower speed) be taken off the next monthly allowance ?or will I be charged? If so how much as I’ve used 10 of days I pay monthly - sim only

Internet

Good price and best network in world

Resolved! EE data sim

hi can anybody advise how I find out, how much data I have left on my data only sim, it’s fitted to the EE white Wi-Fi box in my motorhome. I’ve registered for a account but don’t now where it Imput the sim number .