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4G not working for my children’s phones on whatsapp and other sites.

EmmaC14
Visitor

‎19-09-2023 05:52 PM

My children both have lines on my account and have never had issues with data. 
however over the last 3months they seem to be unable to connect to certain sites, one being Whatsapp, unless they use my hotspot? 
Has anyone else had this issue of know of something we can try? 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎19-09-2023 05:55 PM

Hi @EmmaC14 

It is becase content lock is active. Deactive content lock on the line EE app or online account. 

If you deactive they will have access to adult sites/content. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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