Data sharing not working

[INDIJET]

I am the main account holder and the app and website won't let me share data with my kids.

There seems to be a technical fault but when I try to call the wait time is in excess of 40 mins.

Anyone else having the same issues? 

[Schockwave]

Hello @INDIJET ,

Welcome to the community, 

I suggest you try ringing first thing in the morning. Weekends tend to be more busy, as there probably are not as many staff working.

[EileenCJ]

I have bern in a similar position.  I can log into the app but can't share my data. I should have unlimited data but it is showing as 0.

[Christopher_G]

Hi @EileenCJ 

This is what our unlimited plan help page says:

'if you’re on a unlimited plan you can gift up to 100GB of data or 120GB if you’re on a 5G smart handset plan. This will be the first 100/120GB and any data usage will reduce your giftable allowance.'

It sounds like you may have used that giftable allowance.

Chris

[EileenCJ]

I have not shared any of my data, but I am told that as I am on holiday out
of the country, I cannot share data. So I am not using data. My daughters
rely upon the data that I gift to them . They both had enough data when I
went on holiday but on the day it refreshed, I was not permitted to share
my data with my family.
I was given no option but to buy data for my daughters. I'm not happy

[Lisamb1]

I am the same, 

I’m the main account holder with loads of available data. My son rang to see if I could gift him some as he needs to use maps to direct him for work and it will not load up… I get as far as gifting the data page and then it says try again later! 
Hopefully it’ll all be restored soon as I’ve never had any problems before 

[Kyle009]

Yeah I'm trying to gift data to my wife and getting the following error in the app, tried on the computer and the page won't load.

 

[MOGee]

Agree, Rubbish service. Broken every month so far!

[MOGee]

Yes, same frustrating problem every month!

[MOGee]

No, the app is broken!