The EE Community

Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

TV without subscription when moving from BT

Hi, currently out of contract with BT, and have BTTV but box only, no subscription (can record TV, etc). Now out of contract and looking at moving to EE (BT don't seem to want to let me renew). Currently have BTTV but 'box only' package (was a user s...

EE re-using peoples old numbers

Hi,  I recently added a data sim to my account so i can have home WiFi via 4G WiFi mini and I've been receiving text messages from it for someone else from a debt collection agency and from lottogo confirming there draws and winning withdrawals.what ...

how can i get sub titles withh ee television

how can i or is subtitles not posible on ee

5g

Hi have a sim only subscription and haven't had 5g since I've had it in my phone. Is 5g not including with these sims it not clear anywhere

£10 Pay As You Go pack only gives me 5gb not 8gb

I only get 5gb and a 2.9gb boost but it says for £10 you get 8gb and I tried texting 150 STOP and doing the steps and then putting the money in but it just renewed my £10 for 5gb pack and I want to change it. Anyone know what to do?

Why can i not view or change my billing date

New number - app not compatible with my phone

Hello everyone,I have 2 issues:1) I want to buy a 1-month contract sim, but I do not have a personal contact number to fill in the requirement field. I have only a greek mobile number that will be 14 digits length, but it asks for 11. May I use a con...

Connection down.

Is anyone else out there having trouble with their connection?Can never get hold of a human when contacting ee.  Was better when it was BT