Upgrading contract woes.

apb123 · ‎20-03-2026

I have 5 mobiles for the family through EE. Unlimited data and calls. It was under the rolling contract EE One NF SIM UL. We had no problems.

I have upgraded the contract because we were out of contract under the same unlimted data/cals and we have all had problems with being unable to makes calls and data caps.

Looking at the contract under EE it seems the new contract is for SIM 10GB 24M.

I phoned and didn't really get anywhere. Should I just cancel it and go back to our rolling contract (it is within the 14 day period) or shall I try customer services again?

Northerner · ‎20-03-2026

Hi @apb123

Just changing your tariff shouldn't impact anything on your account unless you have downgrade but it seems from your post you're no longer on unlimited if you're on the 10 GB plan. As you suggest yes you need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎20-03-2026

@apb123 wrote:
we have all had problems with being unable to makes calls and data caps.

What were those problems?