Upgrading a data only SIM so cannot receive a confirmation PIN

[Gollom]

As in subject, I suspect the order page is sending a confirmation PIN but to a number that I cannot see a text (the MiFi is in my brothers static)

How do I get round this please?

[Ali_A · Accepted solution]

Hi @Gollom 

Are you able to temporarily pop your data SIM into a normal mobile phone to receive the SMS code? 

Ali

[Gollom]

Thanks for your reply

Sadly, not practical as it is in mobile router about 60 miles away! Can try and talk my brother through accessing the router to look at SMS but to say he is a luddite is an understatement - he does not have a laptop/tablet and his mobile phone is pretty elderly with small screen. Was hoping there was another way round it

[Ali_A]

@Gollom 

The only other option would be to contact Customer Service upgrades team directly and ask to process the upgrade for you. 

Ali 

[Gollom]

Cheers. Not my favourite option - have hearing issues and also trouble understanding them. What is the best number to use if I go that route?

[XRaySpeX]

@Gollom : Most mobile routers can receive texts & reply to them. Login to it & look for the SMS Section/Inbox.

[Gollom]

If you look at my reply above, you'll see that it is not practical for me to do that. Thanks

[Lesley_W]

Hi @Gollom 

You can contact our upgrades team by calling 150 from an EE mobile or 0800 956 6000 from any other phone.

I appreciate it is more difficult with hearing issues, so here is a link to some services which may help such as Relay UK Communication support | Accessibility support | EE.

Lesley

[XRaySpeX]

Get your brother to do it.

[Gollom]

As per above, he is pretty much a luddite and struggles using a mobile phone, let alone use a browser. But thanks