PAYG EU Roaming not working

[hallmike]

Hello

I am an occasional user of a PAYG physical sim card.
I live in Spain. I used the sim in the UK over xmas and it worked fine.

I arrived in France last week and had a problem with the roaming service from my Spanish supplier.
So I bought a pack from EE on Friday 14th and then bought the 7 day EU roaming add-on via the website and received a confirmation via text.  This cost me 20 quid.

It didn't work, at which point I paid Jetpac for a data only sim for France.
I'm now back in Spain and I still can't get data working.  I can receive calls and the OTP so the line is certainly active. Roaming is turned on.

Any insights for me?

Thank you
 

[hallmike]

[bristolian]

Are the symptoms consistent across all local networks? Use manual network search to check.

[hallmike]

Yes, it seems so.
I'm able to pick up Orange and Movistar in Spain and neither works.
In France i tried also using the manual network search.

Could it be related to the fact that I didn't buy the add-on "upon landing" after receiving a text but rather from the website later?

[Ali_A]

@hallmike 

Do you have the Data Roaming setting switched on in your device for the EE SIM? 

buying the add-on later or from the website won't make any difference to its functionality. 

Ali 

[hallmike]

Yes
I have used this sim for a long time.

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[bristolian]

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@hallmike wrote:
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Mike HALL
+1*********** (voice and WhatsApp)

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I'm guessing you've replied to this post using your phone's email client - end result, you've posted your phone number on the internet for all to see. I've changed your number in this reply.

Unless you want spammers to start contacting you, I'd recommend editing that out from the forum ASAP.


[mod edit: inadvertent 'personal details' removed (to avoid any confusion)]

[hallmike]

Thank you.
Is there a way to contact EE directly?  I want a refund on that 20 quid.  

[Ali_A]

@hallmike 

Just visit Contact Us | EE for all the ways to contact Customer Service. 

The team will be able to look at why your data isn't working as intended. 

Ali