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Ukraine

Lad1234
Visitor

‎14-10-2022 02:50 PM

Hi, am in Ukraine with a medical organisation, I have my ee phone with me. Can I use data roaming as normal, is there any help that ee is offering it's customers here so that I can call my family and vice versa. 

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3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎14-10-2022 03:06 PM

You should be able to use your phone there as normal there providing:

  • If on contract, you have ensured roaming is enabled on your account by texting ROAMING to 150 before you left UK.
  • If on PAYG, you have enough credit for making calls & texts from abroad.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/ukraine .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Auchenhove2
Visitor

‎03-02-2023 07:26 PM

Just crossed the Polish -Ukrainian border and received two messages from EE.

1. You will be charged for calls, data etc at such and such.

2. Your calls , data etc are free because you have EU roaming!

???? Confused.. you will be! 

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XRaySpeX
Grand Master
Grand Master
In response to Auchenhove2

‎03-02-2023 07:31 PM

@Auchenhove2 : The latter currently (hopefully temporary) applies, overriding the former.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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