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The option to buy more data has disappeared

Wouter
Contributor
Contributor

‎11-06-2023 09:18 AM - edited ‎11-06-2023 09:21 AM

Hello, I have a 25gb plan. I’m abroad and due to unforeseen circumstances (hospital) it has become an extended stay. I’ve spent all 25gb and have purchased a 10gb addon. Which is now also running out. 
However when trying to buy more the option is now gone. The app shows “no add ons available in this category right now”. On the website it’s just not appearing either. I have 6 days remaining until a refresh. I’m gonna need more data to be in the hospital as well as the airport potentially. 
Please help and advise

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10 REPLIES 10
Chris_B
Grand Master
Grand Master

‎11-06-2023 09:23 AM

@Wouter   try http://add-on.ee.co.uk/status at the top of that page you can change it to purchase.     Are you on contract or PAYG ?  If you’re on PAYG there is a 25Gb per month FUP when on a roaming network.  It’s 50Gb per month for contract customers. 

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Wouter
Contributor
Contributor
In response to Chris_B

‎11-06-2023 09:29 AM

I’m on a contract. Using that link and switching to “buy data” at the top right I still don’t get any option to buy data. What does FUP stand for?

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Chris_B
Grand Master
Grand Master
In response to Wouter

‎11-06-2023 09:47 AM

@Wouter  FUP = Fair Usage Policy.  

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Schockwave
Community Hero
Community Hero

‎11-06-2023 12:12 PM

@Wouter is there no wifi in the hospital that you can connect to, same goes for anywhere else where you may be? Most places have wifi that you can connect to and use.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Wouter
Contributor
Contributor
In response to Schockwave

‎11-06-2023 12:19 PM

No unfortunately not.

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XRaySpeX
Grand Master
Grand Master

‎11-06-2023 12:30 PM

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Wouter
Contributor
Contributor
In response to XRaySpeX

‎11-06-2023 12:50 PM

South of Spain

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Katie_B
EE Community Support Team
In response to Wouter

‎11-06-2023 02:03 PM

Thanks for confirming @Wouter. 

Are you able to make and receive calls?

Katie

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Wouter
Contributor
Contributor
In response to Katie_B

‎11-06-2023 02:39 PM

Yes. I think so. 

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