Speed test

[Shabzzy786]

Hi 

I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are doing, my Data has been on 4G for a month and nothing has been resolved. I find this that they just after commission and money making. 

nothing has been done and no improvement, don’t understand why EE exist. Very useless customer service.

[Schockwave]

@Shabzzy786 , have you clicked on network checker , registered, reported, where you can receive updates:

https://ee.co.uk/help/mobile-coverage-checker

Well, all networks have their problems at times, and if customers do not report the problem, then they will persist and depending on the problem, depends how long it will take to get it sorted. 

What is wrong with 4G? Nothing, I have been in areas where there is only 4G, and still have good speeds and can use data.

[Chris_B]

@Shabzzy786  Are you on contract or PAYG ?    Do you have any other apps running in the background? Have you forced closed all apps ?    Have you restarted the device?     Have used the like provided by @Schockwave  to see if there’s a network issue in your area ( you need to click the check status tab )  

[bristolian]

Can you quantify what speeds you're achieving, that you describe as "very slow"?

[Shabzzy786]

I’ve reported the problem on March and then they said because it wasn’t noted down by your colleague that I had to do the 3 speed test within 72 hours.

I’ve checked the coverage and it’s fine but when I’m using it unfortunately it’s slow 

[Shabzzy786]

I have done all of that

[Shabzzy786]

The download Mbps is 6.57 with 4G but for 5G is 24.90 which I have a screenshot of it. It’s ridiculous and it’s been for months, like I’m paying for phone calls, mobile phone and tiny bit of data. 

Then your colleagues says you understand when you don’t because it hasn’t happened to you so stop lying.

[bristolian]

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@Shabzzy786 wrote:

Then your colleagues says you understand when you don’t because it hasn’t happened to you so stop lying.

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I'm not EE staff, just a user like you.

[Shabzzy786]

Sorry, I apologise 

[Chris_B]

@Shabzzy786   What is the name of your tariff ?