Re: slow internet speed on mobile
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13-06-2024 06:43 PM - edited 13-06-2024 06:43 PM
Hello,
EE user with unlimited data plan. My internet speed is terrible, this has only occurred in the last couple of months, I can be on 5G and videos barely load.
Is there an issue with the network at the moment or?
iPhone 14 Pro.
advise would be appreciated
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14-06-2024 07:24 AM
Hi @Nickolphert
Welcome to the community.
Could you check your postcode on our network status checker please? It will let you report a problem, if we're not already aware of one in your area.
Chris
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14-06-2024 12:39 PM
Thanks Christopher.
The main area of issue is whilst at work, which is in the centre of Leeds city.
I’ll have a nosey on your network checker.
just done a speed test and the results are as below. Post code LS1 4EE
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14-06-2024 01:14 PM
I can’t do that either 😞
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14-06-2024 03:02 PM
Could you try it on a different device or browser please, @Nickolphert?
Chris
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14-06-2024 09:45 PM
EE are the biggest fraudsters in UK
If you are on a cheap plan then EE have a CAP on your data speed to get you on there expensive plan
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14-06-2024 10:47 PM
Please ensure you are on no max mbps plan
Raj
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15-06-2024 02:00 PM
I don’t follow, are you asking me to put this SIM card into a different device?
I can’t change what browser/server apps use….
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28-02-2025 04:01 PM
My internet speed is so slow since I bought I phone 14 pro really bad
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28-02-2025 05:59 PM
@Cagan
Did you purchase your iPhone 14 from EE (upgrade / new connection) or did you get it from elsewhere?
Ali

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