slow internet speed on mobile

[Nickolphert]

Hello, 

EE user with unlimited data plan. My internet speed is terrible, this has only occurred in the last couple of months, I can be on 5G and videos barely load. 

Is there an issue with the network at the moment or? 

iPhone 14 Pro. 

advise would be appreciated 

[Christopher_G]

Hi @Nickolphert 

Welcome to the community.

Could you check your postcode on our network status checker please? It will let you report a problem, if we're not already aware of one in your area.

Chris

[Nickolphert]

Thanks Christopher. 

The main area of issue is whilst at work, which is in the centre of Leeds city. 
I’ll have a nosey on your network checker. 

just done a speed test and the results are as below.  Post code LS1 4EE 

 

[Nickolphert]

 I can’t do that either 😞

[Christopher_G]

Could you try it on a different device or browser please, @Nickolphert?

Chris

[ECR-teck]

EE are the biggest fraudsters in UK

If you are on a cheap plan then EE have a CAP on your data speed to get you on there expensive plan

[Rky]

Please ensure you are on no max mbps plan

[Nickolphert]

I don’t follow, are you asking me to put this SIM card into a different device? 

I can’t change what browser/server apps use….

[Cagan]

My internet speed is so slow since I bought I phone 14 pro really bad

[Ali_A]

@Cagan 

Did you purchase your iPhone 14 from EE (upgrade / new connection) or did you get it from elsewhere? 

Ali