Why is my data being used so quickly?

[AimeeR]

I am exactly the same , nothing has changed on my phone . My home WiFi is very fast and I’ve ran out of data Pretty much and I’m 3 days in. 

[marco806]

ive just installed internet speed meter lite.

Opened the same page on wifi, then did the same on ee data

Data used on wifi  3MB

Data used on ee    76MB

[Alan012]

Hi NeilOliver did you get sorted with the data usage issue...I'm exactly the same had a 100gb data with bt mobile but the swapped me to ee contract ..☹️ never ran out of data with bt mobile but past 2 months running out of data(100gb) nothing has changed on phone or how phone is used...one day used 27gb and ee helpline said it was YouTube...but I don't use YouTube much..(think I'd have to be on it all day non stop to use that much)

[James_B]

Hi @Alan012,

Welcome to the EE Community. 🙂

Could you have accidentally left YouTube playing in the background on auto play?

Have you 

James

[Alan012]

All these years I've been with bt mobile no problems?  Reading on this forum only got to page 8 out of 137 and alot of people having same problem of alot of data loss? No YouTube left on as I close them down....even this morning I've used 7gb data ..on browsing fb, and a couple of games with is  a lot of data... the amount of issues on forum seem to be a ee problem related..but get told off ee help  its YouTube but I hardly ever use it..not sure what else I can do hope you can advise/ rectify as seems to be alot of people it's happening too..thanks

[bristolian]

Apple & Android phones have a data counter menu option that breaks data usage down into individual functions & apps.

The answer to most "what is using my data" queries lies in checking this menu.

[JunXS]

I just moved from O2 to EE. I was on 2gb/m on O2. On EE I've signed up to the 5gb package. 

Within 5 days I've received "you have used 80% of your data allowance" message. 5 days! 

When I was on O2 I never reached my 2gb in a month. I use WiFi at home and at work. So the only time I would use mobile data would be during my drive home or if I go out with my friends maybe 2 times a month. 

It does not make sense that I've used 4gb of data within 5 days of signing up with EE. 

I now turn my mobile data off and will have to manually turn it on every time I want to use it, this will be a horrible situation to get used to each and every time I want to use my phone when I'm not home. 

I'm using the same phone as I had before on O2. I've checked WiFi signal in every room and I get wireless reception perfectly fine. There is something different or wrong with the way EE calculates it's data. 

[JunXS]

That's not a thing, when you come out of an app it stops, or pauses until you return to it. 

[bristolian]

There's a possibility that increased data usage on EE cf O2, could be a result of better overall data service.

Thus more usage being possible without realising.

[marco806]

Someone had activated a SIM that was associated to me, that I had never received...It was either an EE employee who did it or they sent my SIM to someone else.

I finally got a very helpful staff member in their investigation team to clarify and sort it.. The person using "my" SIM was on all sorts of sites at ungodly hours.

I got all my data back...Data that was being used before I'd even received and activated what I was told was a replacement SIM that I'd never requested.

Hence why I think it was an EE employee up to no good....it won't have been an isolated case!!