Please remove the adult content restriction from my number.

[Rexhina]

Please remove the adult content restriction from my number.

[Northerner · Accepted solution]

Hi @Rexhina 

Read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

There are other blocks implemented by the UK Government under the Online Safety Act as well. 

Thanks 

[XRaySpeX]

@Rexhina : Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Adi1981]

Hello can you please remove my adult context restriction

[Adi1981]

Can you remove adult resctriction

[Katie_B]

Good morning @Adi1981. 

Are you a pay monthly customer?

If yes, you can remove the restriction within your EE account online?

If you are a pay as you go customer you will need to either give us a call or visit your local EE Store with valid photo ID. 

Katie