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Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten
Investigator
Investigator

For the past couple weeks my iphone has only been showing LTE when I put on my data, and I've since been unable to turn on hotspot too, I assume they're related. I have more than enough data so that's not the problem, hotspot isn't even showing up in settings. I got this iphone 14 pro in December and 4G and hotspotting had been working fine until now.

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18 REPLIES 18
Chris_B
EE Community Star
EE Community Star

@vsten LTE is 4G,  have you tried a network reset in the device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yes I have and it didn't do anything, these screenshots were taken after I'd already tried it

Chris_B
EE Community Star
EE Community Star

@vsten  What is the icon next to the clock ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

That's the icon for my do not disturb/focus

Chris_B
EE Community Star
EE Community Star

@vsten  Out of curiosity have you tried switching that focus off ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yes, it isn't normally on anyway

bristolian
EE Community Star
EE Community Star

@vsten wrote:

For the past couple weeks my iphone has only been showing LTE when I put on my data,


What has it shown when mobile data isn't enabled? And by extension, what is the reason for not leaving it enabled permanently?

Unsure what you mean by this. There's nothing there when I haven't enabled data, and I have wifi at home so there's no reason for me to have it constantly on

Chris_B
EE Community Star
EE Community Star

@vsten  There’s no reason to turn it off as the device will use WiFi anyway.    

Open mobile services and please post a picture of it 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.