No mobile data services temporarily turned off by your operator what s going on

Asma77
Investigator
Investigator

‎18-01-2023 04:51 PM

 
0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎18-01-2023 05:20 PM

@Asma77  where are you seeing that message?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team
In response to Chris_B

‎18-01-2023 05:21 PM

Hi @Asma77

Welcome to the community.

Have you tried restarting your phone? How long has it been like that for?

Chris

0 Helpful
katrina231
Explorer
In response to Christopher_G

‎19-01-2023 01:41 PM

Hi Chris,

I have this same issue. My mobile data despite being turned on is not working, and does not show on the top bar of my phone. I have tried turning phone on and off again, tried restarting and tried turning data on and off again many times. I have plenty of data left so should not be an issue of not having enough data. Would value any further input please.

Thanks,

Katrina

0 Helpful
Christopher_G
EE Community Support Team
In response to Christopher_G

‎19-01-2023 02:35 PM

OK, thank you @katrina231.

What kind of phone do you use?

Chris

0 Helpful
Asma77
Investigator
Investigator
In response to Chris_B

‎19-01-2023 03:08 PM - last edited on ‎19-01-2023 05:24 PM by EE Community Moderator

On my notifications it comes n goes been doing it all day yesturday n tuesday
Evening

0 Helpful
Asma77
Investigator
Investigator
In response to Christopher_G

‎19-01-2023 03:09 PM - last edited on ‎19-01-2023 05:25 PM by EE Community Moderator

Ive tried everything turning off mob n turning off wifi n mobile data did updates etc

0 Helpful
Christopher_G
EE Community Support Team
In response to Asma77

‎19-01-2023 05:07 PM

Hi @Asma77

Welcome to the community.

Have you tried turning mobile data off and on this evening? If it still isn't working after that, I'd recommend speaking to our Mobile Care team.

Chris

0 Helpful