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Roaming does not work

WolfTheBest
Explorer

Bought roaming but unable to use Whatsapp or send messages - bit peeved as unable to contact help from here in Australia - everything is OK using WiFi - can technical please assist or refund!!

4 REPLIES 4
Katie_B
EE Community Support Team

Hello @WolfTheBest

Did you activate Roaming and Calling Abroad before you left the UK?

How long have you been abroad?

Speak soon, 

Katie

@WolfTheBest   You purchased an add on you didn’t enable roaming as that’s an account setting that you have enabled and there is no charge for that.    Your add on if it’s what I think it it allows you to use your tariff allowance while there but roaming still has to be enabled on your account for this to work.   

I did activate before leaving UK.

10th Jan was when I got an email stating that roaming was set up and I could start using my data.

Apple caused it!
Leanne_T
EE Community Support Team

Hi @WolfTheBest

Thanks for coming back to us. 

Do you have signal showing on the phone? 

Can you make any calls or send texts? 

Leanne 🙂