No internet

Louise4th · ‎04-02-2023

App says network is perfect but it is clearly not considering it takes an age to load. Fed up with it

Katie_B · ‎04-02-2023

Good morning @Louise4th.

Welcome to the community.

Does this happen in one location? if yes, have you been able to check your area for any known issues?

You can do this by using the Network Status Checker.

Katie

Chris_B · ‎04-02-2023

@Louise4th Have you tried restarting the device? What is taking an age to load ? and have you tried clearing your browser history and cookies ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎04-02-2023

Hi @Louise4th

Are you on 4 or 5G?

What do you mean by age? Remember connection is only as fast as the connection on the other end.

What device do you have?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎04-02-2023

Are you able to use other internet-based functions on your phone?