@bristolian wrote:
@Sylvebea wrote:
Hi,
Over the last half an hour or so, my phone has given me multiple notifications which all say 'No Mobile Data Service - Temporarily Turned off by your Operator for SIM 1'. I cannot access anything online using my mobile data, nor can I call anybody.
Are you saying your phone doesn't have coverage showing? Lack of a network connection will prevent all mobile-network functions from working - calls, texts & mobile data... unless you have a working WiFi-connection to use VoWiFi.
If this is a local coverage issue, then a recent fault may not be reported yet and I would suggest using the "report a problem" link on the status checker in the first instance.
if you're saying you have coverage showing but are having problems making & receiving calls, or sending & receiving text messages, that would be a different scenario.
I had a notification on my phone which appeared multiple times informing me that my data had been turned off by the operator. I then tried to call EE support but my phone wouldn't even ring, so I assume this means my phone wasn't working at all, as during this time I could neither access the internet by using my mobile data, nor could I make or receive any calls.
My phone had 1 bar of signal appearing, but the usual 'vol LTE1' which usually appears beside it had disappeared, nor did it say '4g' or even 'h+', there was just nothing at all. I assume then from this it is an entire network connection issue rather than simply a phone data issue, as even now the usual symbol next to the connection bars keeps disappearing for a few minutes at a time, making it impossible to do anything without connection to the internet.
