No Data on Vivo X51 Pro after switching to EE (sim only) from O2

[Agrim]

Recently switched SIM plan from O2 to EE, the number was ported after 48 hours of activating the EE SIM. I can make calls, but cannot get mobile data.

I have tried reconfiguring the APN and restarting the handset, but no luck. EE have also replaced the SIM, but again no luck. The SIM does however work when tried on a different handset (both data and calls were fine).

Has anyone had a similar issue? I'd really appreciate some advice, because everyone at EE seems to have run out of ideas...

p.s. I've checked my ee account and there are no limits on data allowance/parental controls etc...

[Mustrum]

Does this help?

https://www.apn-uk.co.uk/apn-uk-settings/ee-uk-apn-settings-for-vivo-x5pro 

[mikeliuk]

Hi @Agrim ,

Sounds like a misconfiguration with the Vivo.

Does the phone receive an IP address? This would hint at whether the APN is correct.

[Agrim]

Hi

Thanks for responding.

@mikeliuk, I checked ip address under Settings > About Phone. IP address shows as "unavailable" when mobile data is activated.
When connected to WiFi, an ip address is displayed.

@Mustrum, the link provides the MMS settings which are correctly configured on my handset. I tried configuring the APN with these same settings and it did not work.

[Chris_B]

@Agrim   Have you restarted the device at all since you put the EE sim in that device? 

[Agrim]

@Chris_B yup, I have restarted the phone but it didn't help.

So far, the attempted solutions have been:
- reconfigure APN settings (both via EE, and manually on the handset)
- replace with a new SIM
- restart phone
- wait for a few days to allow switch from O2 to EE

None of the above have worked.

[mikeliuk]

Hi @Agrim ,

Needless to say, but if you are connected to EE's network and have mobile data activated but no IP address is assigned, it's most likely that the APN is misconfiguration.

You may wish to visit the APN link below to find the nearest phone to your model. From a quick look earlier, it seems the settings will be sent to you.

As you've done a fair amount of debugging already, it may not be so simple and you may need to consider asking for technical support from the phone manufacturer or the community of users.

[Chris_B]

@Agrim   The APN for your device is linked above by @Mustrum.   You need to make sure it’s correctly put in to your device. 

or alternatively

EE APN settings

• Name: EE Internet
• APN: everywhere
• Username: eesecure
• Password: secure
• MMSC: http://mms/
• MMS Proxy: 149.254.201.135
• MMS Port: 8080
• Authentification Type: PAP
• APN Type: internet+MMS. (If an entry is required type a * on its own)

just to check you have selected the device to just use 4G and below?   

[Agrim]

Thank you all for your help, I really appreciate it.

I have tried switching between 4G and 5G (my contract includes 5G).

The handset does not allow editing of the MMS APN, only the Internet APN:

The MMS APN type is "mms", I cannot edit it. Perhaps this is the issue? The fields are greyed out and cannot be changed:

The internet APN can be edited and I have tried different configurations, including the default and the EE-specified config, and the above config.

Your help is really appreciated, please shout if you see me doing something wrong

[mikeliuk]

Hi @Agrim ,

MMS is Multimedia Messaging Service for things like sending photos.

Those settings are not relevant for internet access and can be ignored.