Can't make are receive calls ,phone says emergency calls only

[CD6864]

Hi, I can't make any calls, it says emergency calls only, I keep switching off my phone and switching back on and the problem is still happening, can you please help?  Thank you

[Leanne_T]

Hi @CD6864 

Thanks for coming to the community. 

Are you in the UK? 

Have you recently made any account changes or ordered a new SIM card? 

Thanks 🙂

Leanne.

[CD6864]

Hi Leanne, I'm in the UK, no changes to my SIM or account.  Thank you

[Leanne_T]

Thanks @CD6864 

Is the SIM pay as you go or pay monthly? 

Does this show no signal in more than one area? 

Are you able to try the SIM card in another phone to see if you get signal? 

Leanne.

[CD6864]

My phone is pay monthly.  My husband is an EE customer and he has service, I can't try his sim as he's currently at work

[Leanne_T]

Thanks @CD6864 

How long have you had no service? 

Have you been in any other areas to see if you get signal? 

Leanne.

[CD6864]

The problem is intermittent, it started a couple of weeks ago.  I was in a different area this morning and was able to make a call.  Its currently showing Ee, I'm calling my mobile from my work phone and it says the number is currently unavailable.  I've now checked and its Emergency Calls only again!

[Leanne_T]

I see, thank you @CD6864 

Do we have any known problems showing for your area on the EE Coverage & Network Status Checker if you enter your postcode and select 'check status'? 

Leanne. 

[CD6864]

There are no problems showing in my area

[Leanne_T]

Thanks for checking @CD6864 

It would be good if you could try the SIM card in another device to see if the no signal follows the SIM or the phone to see what would be needed to get this sorted for you. 

Are you near an EE Store you could visit and try this? 

Leanne 🙂