No 5g liverpool city centre samsung a33

DaveyDorset
Explorer

‎13-06-2023 07:18 AM

My son has a Samsung fold and I have an a33. Both on EE. We met up last night and he's got good 5g and I was on 4g. It's a new sim in my phone but I've yet to connect to 5g. Any ideas,?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-06-2023 07:23 AM

@DaveyDorset  Are you on contract or PAYG ?  If you’re on PAYG unfortunately at present PAYG users don’t have access to 5G.  If your a contract customer is 5G enabled on your device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
DaveyDorset
Explorer
In response to Chris_B

‎13-06-2023 07:27 AM

Thanks for the reply,  and yes I'm on payg. At least that's something I can fix!

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