Upgraded phone and plan and data disappeared to zero

[MarcLiam]

Hello,

I upgraded my wifes phone and plan yesterday and she received a message to say all data used up. 

Having just checked online her data has indeed dropped to zero.

Please help!

Regards

Marc

[Christopher_G]

Hi @MarcLiam 

Welcome to the community.

Has your Wife started using her new phone? What kind of phone is it?

Chris