My phone switches to 3G and 4G/5G.

Jank0x · ‎10-08-2023

Hello,

My phone switches from 4G to 3G which causes my speed to slow down, and this happens randomly during the day. Then out of nowhere it jumps back to 4G VoLTE.

I've just started having this problem and I'm unsure if this is to do with Android 13 or my sim card. I have reset my network settings and normal settings to no success.

Plus people don't sound amazing when on 3G, I'd rather use VoLTE.

My device is HONOR Magic4 Lite 5G.

Northerner · ‎10-08-2023

Hi @Jank0x

Perfectly normal depending on your signal quality.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jank0x · ‎10-08-2023

Yeah, but here's the problem the 4G coverage is perfect near mine.

Even in rural areas I get 4G/5G coverage mainly even with low coverage.

Northerner · ‎10-08-2023

Hi @Jank0x

If you've updated your firmware try clearing the cache and restarting.

You can also consider a factory reset.

It might be worth posting on the Honor forums:

https://www.hihonor.com/uk/club/forumplate/HONOR-Magic4-Series/forumid-405/

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jank0x · ‎10-08-2023

What I'll do before a factory reset, I'm going to determine it truly is my mobile device.

Use the sim in a different phone first, although this is guaranteed to fix the issue.

It likely would be a phone fault but it's best to verify first.

Leanne_T · ‎10-08-2023

Let us know how you get on @Jank0x

Leanne 🙂

bristolian · ‎10-08-2023

Is this a recent problem?