Internet

[Ziko3369]

I just bought EE SIM then bought package of 25 GB data but mobile data not working...  Internet not working...but call & txt massage active...

[Christopher_G]

Hi @Ziko3369 

Welcome to the community.

Are you in the UK at the moment or abroad? Have you tried restarting your phone?

Chris

[Ziko3369]

I am in UK ... Tried everything... Reset my phone , reset network setting , reset APN setting also... But nothing... I have 50 GB data... But unable to Internet.. But calling & text OK...

[Ziko3369]

I am in UK ... Tried everything... Reset my phone , reset network setting , reset APN setting also... But nothing... I have 50 GB data... But unable to Internet.. But calling & text OK...

[Christopher_G]

What kind of device are you using, @Ziko3369?

Is Mobile Data activated in the device settings?

Chris

[Ziko3369]

Vivo V15 

Mobile data on

[Christopher_G]

OK, thanks @Ziko3369 

Are your EE mobile data settings showing correctly?

Chris

[Ziko3369]

It shows 4G but not working..

I am also using another sim called lebara that is working properly. So my device is OK..

[Christopher_G]

OK, thanks @Ziko3369 

I recommend speaking to our technical support team so they can look into this for you.

Chris