Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
I received a text offering me double data as an EE and BT customer. 150 replied saying I have now got it but I can’t see it on my account! How long does it take to be activated please? Thank you.
Up until 3 weeks ago I had a 4G signal. This has just stopped working. I am not on flight mode, am in an area with a strong signal, tried a factory reset (and lost my photos!), haven't used up my data and my husband's EE sim card in my phone (the sam...
I topped up my account yesterday. Billing time is over today. The account was topped up and the saved GB disappeared.
Do we really have to pay for our data, calls, texts etc, while in Spain. We didn't have to while our mobiles were with BT. After all it was BT that moved us over to EE. We had been with BT for a number of years and the guy (Lewis) who talked me throu...
Last week got text messages about double data which had to text back which I did then got a message from ee saying they said they have given me double data but still not showing and not has my partner
My wife has had texts saying she has used all data with very occasional light usage. She has 5gb per month and rarely uses 1gb. Why the sudden spike, she uses WiFi at work and at home. I gifted 1gb yesterday and this has gone and she is at work in a ...
Hi. I’m using monthly 10GB plan but the internet speed is awful . Speed between 3Mb to 7Mb always, no matter at home or anywhere. Any suggestions?
I’ve just signed up for the double data offer, glad to see EE offering this. I’ve logged into my app to see about gifting data to the other phone on my family plan but seem to no longer be able to do this, I get a message along the lines of no data a...
Have been trying to gift data for 4 days (the plan I am on requires me to manually gift data to my kids) but keep getting this message. Anyone else having this problem? TIA
