reload a sim card problem

[edward222]

I am trying to reload a sim card, but i can not!!! Alway there is a

[Leanne_T]

Hi @edward222 

Thanks for coming here. 

Which add-on are you looking to purchase? 

Are you logged into your My EE account? 

Leanne. 

[edward222]

thanks Leanne,
Yes, i am in MyEE account, Little business.
I want to purchase the add-on of £ 8

 But it says always there is a mistake....

[edward222]

I see:
Pay as you go
Balance £ 20

The Balance is wrong, I think; i had to have only £ 10, becasue i was negative £ 10

[edward222]

Since 3 days ago, i am triying to reload the Pay as you go, of my Sim Card. Always I get the same answer, that there is a problem...

What can I do?

[XRaySpeX]

What do you mean by "reload"? Add money credit to it or add more data?

[edward222]

i have already £ 20, but i think, i dont know how to add that money to my sim card. Note: I have 2 sim cards ...

[XRaySpeX]

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

[edward222]

Using the sim card that I want to reload, i have several Pay on you go options; when I select one of them, with amount below my balance, I receive a message as like ADDONS PURCHASE ERROR... and in this situation since 3 days ago...

[Christopher_G]

What kind of device are you using, @edward222?

Are you able to try on another?

Chris