My gifting data not working

[Imranyousaf]

My data is not showing up and I can’t use my data can’t gift data

[Imranyousaf]

Same issue , 

[Katie_B]

Hi @Imranyousaf. 

Welcome to the community. 

What happens when you try to give data from the app?

Have you tried logging in to your My EE online?

Katie

[Katie_B]

Hi @Imranyousaf. 

Is this via the app or My EE online?

If you text AL to 150 what reports?

Speak soon, 

Katie

[Imranyousaf]

It’s showing me 0 data Available as I have 150GB data and 3 more lines . So I can’t use my data and can’t gift data. It’s been 3 days and I am really upset about it . I wish they sort my problem otherwise I’ll leave them soon , 

rang the customer service and not helpful asking will be fine in 2 hours now it’s 3 days and still same problem, 

[Imranyousaf]

[Mod edit: Image rejected due to it containing personal information.]

[Katie_B]

Thanks for getting back to me @Imranyousaf. 

Are you seeing the same problem with both the app and My EE online?

Did our customer care team gift the data for you whilst we look into this?

Katie

[Imranyousaf]

No they not helping me , ring them 4 , 5 times 

[Christopher_G]

What did they say was causing the problem, @Imranyousaf?

Chris