Mobile Data not working

[Leeny41]

I have had no mobile data for two days now, tried all the fixes: aeroplane mode etc. status checker says problem fixed but still not data. Any idea what is going on?

[Leanne_T]

Hi @Leeny41 

Thanks for coming here. 

Can you access data in other areas? 

Can you make calls and send texts? 

Leanne 🙂

[Leeny41]

Can make calls, all messages have been over Wi-Fi. Not getting service in local area at all. Not gone further away so not sure about other places. Thank you.

[Leanne_T]

Thanks @Leeny41 

Do you know if any other EE users are having the same problem? 

What happens if you try and make a call when not connected to WiFi? 

Leanne.

[Leeny41]

I can make calls when not on Wi-Fi, have check all mobile data settings on the handset. I don’t know others on ee so not sure if others are experiencing issues. Will try and pop into an ee store this afternoon and see if there are any known issues.

[Leanne_T]

Thanks @Leeny41 

Do you have data remaining from your allowance? 

Do you get an error when trying to access data? 

Leanne.

[Leeny41]

I have unlimited data on my plan. When I try to load a website I get a message saying can not connect to the internet.

[Leanne_T]

Thanks @Leeny41 

If you give us a call on 150, the team can check the area and see what could be causing this for you. 

Leanne 🙂