Just bought 5gb of data, but shows 10gb left
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2022 09:30 PM
I can’t find any record of a payment for the extra 5gb. My allowance is showing 10gb! What has happened? No way to find a record of what was done. Already sent a stop of the 5gb plan to 150, as I don’t want it recurring, but I’ve no idea of what was ‘processed’. Not showing in my Add ons either.
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2022 10:16 PM
Nope, it was an add-on to my usual monthly (out of contract) plan.
As an update - 5gb is now showing as an add-on, and expiring when my plan renews.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2022 09:48 PM
@Matholwch : Is this a PAYG SIM? Where did you buy it?
Have you bought an EE Double Data Offer PAYG SIM for £10 that has its usual 5GB data with a bonus of an extra 5GB data for 3-6 months? EE sold them a few months back but no longer.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-08-2022 10:16 PM
Nope, it was an add-on to my usual monthly (out of contract) plan.
As an update - 5gb is now showing as an add-on, and expiring when my plan renews.
