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Internet speed

Hamed7799
Visitor

‎05-06-2024 10:34 PM

Hello, good time, I went to your agency in Panti a few days ago, I made my mobile data unlimited, today I received a message that your internet is over and my internet speed is low.

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎06-06-2024 08:23 AM

Hi @Hamed7799 

Welcome to the community.

Did they say when your plan was going to start? What does it say under the Plans & Subscriptions section of your EE Online account?
Chris

0 Helpful
daviesryan35
Investigator
Investigator

‎10-06-2024 01:24 PM

As @Christopher_G said, its possible your plan hasn't started yet. You are likely on "Stay Connected Data" at 0.5mbps as you are out of data.

ISP: BT Full Fibre 150 - Main Sim: EE PayM 24M 100GB (£13.50/month) - Phones: iPhone 12, Samsung S21 - Testing Sims: Vodafone PayG, SMARTY PayG (For CellMapper and testing)
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