Hello!
I’ve noticed a weird thing when gifting data. At the start in each billing cycle, I top up each number in my account until they reach 10GB.
When I log in, later in the month, the total values change to match whatever is remaining. For example, Person 1 starts with 10GB, uses 900MB, and when I log in to check, it will be displayed as 9.1GB left of 9.1GB. This is the same both in the app and on the website.
The only difference is when a person has used all their data. In this example, let’s say Person 2 starts with 2GB, which is then typed up to 10GB, all of which is used. When I log in, I’d expect it to show 0B left of 10GB, which is what it used to display. However, now it reads as 0B left of 2GB.
I’ve tried both the app and the website. I’ve deleted the app and reinstalled it. I even phoned EE, but they said something along the lines of, “The numbers will reset at your next billing cycle and then everything should be fine.” I got the feeling that they had no idea what the problem was and just wanted to get rid of me. This has been going on for several months.
Can anyone offer any suggestions? Has anyone experienced anything similar?
