Hotspot not working with ps portal

[XydocX]

My WiFi and friends hotspots (02 and giffgaff) work fine with the portal and we all have iPhones. On another forum somebody suggested downloading an ee APN IPV4 from GitHub which I did. It now lets me connect my hotspot but I now get an error when trying to connect to my ps5 with the portal (sorry, but something went wrong) 

[Leanne_T]

Hi there @XydocX 

Thanks for coming to the community. 

Have you tried the tips in the How to troubleshoot issues on your PS Portal (UK) (playstation.com) page? 

Leanne. 

[XydocX]

Hello,

Yes I have, I have also talked to them in their live customer service page and they explained that it has to do with something on your end since it works with my Wi-Fi and other providers hotspots. 

They also said that yous may provide less than a 5ghz speed for hotspot although the portal needs a 5ghz speed to work. I am on a plan with unlimited data,texts and minutes. 

[Leanne_T]

Thanks for the extra details @XydocX 

Have you spoken to our tech guides to get this looked into? 

Leanne. 

[XydocX]

I have not, I was going to try this first and if it did not work I was going to call.

[Bradyoung]

Did you get any solution to this as I’m struggling with the same problem 

[XydocX]

I found out that the portal requires a 5ghz connection and ee provides a 2.5ghz data connection. I haven’t found a solution yet though. And don’t know if there is one, I haven’t called ee yet but I’m planning to.

[Ali_A]

Thanks for joining us on Community @Bradyoung 

The 2.5Ghz and 5Ghz refer to the WIFI bands that is being used by the devices- it's the router, or in this case the mobile device, which dictates which band it's transmitting at. 

If you are using a mobile device as a hotspot, you can go into your device Hotspot settings and manually set the band that you'd like to transmit. 

For most androids it will be found in Settings > Connections > Mobile Hotspot and tethering 
For iPhones it's usually set to 5Ghz as default, but you'll find it at settings > Personal Hotspot > Maximise Compatibility (set this to off) 

Let me know if this works for you

Ali 
 

[Ali_A]

@XydocX Can you pop into your mobile device hotspot settings and change it to 5Ghz? 

Ali

[Bradyoung]

It doesn’t work for me my device is iPhone 15 pro