Hot spot

Bernard1936
Investigator
Investigator

My phone hot spot connection will not work with FTP file transfer protocol since EE changed the IPv4 to 6 so they are forcing me to buy a Wi Fi dongle for my work 

13 REPLIES 13
Chris_B
EE Community Star
EE Community Star

@Bernard1936  EE have been using IPV6 for quite some time and you’ve now only just started having issues.   

Perhaps updating the receiving end to except ipv6 being the newest protocol should be an option looked at.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I think you are right Chris but my software is old now and does not have a updates, so it would mean buying or renting photo mechanic which is where the ftp is built into 

So it would be cheaper to get a Wi Fi dongle as long as I can give it date from my iPhone as I get 150g a month 

XRaySpeX
EE Community Star
EE Community Star

@Bernard1936 :

  • Take note of current APN settings. 
  • Create new APN. 
  • Populate with noted settings except APN Protocol = IPv4.
  • Make new APN the Default. 
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I think that is above my head APN settings don’t really know what this is to be honest

Chris_B
EE Community Star
EE Community Star

@XRaySpeX  That’s not possible directly on an iPhone.   You don’t have APN access on it. 

You can create a custom profile with a Mac  and install it on a iPhone.  But this is beyond the scope of the average user.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

They're just settings on your mobile phone. Find them under Connections > Mobile Network > APN. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

OK, @Chris_B, OP had not said iPhone when I wrote. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@XRaySpeX   Not on a iPhone.   Android phones you have this option on a iPhone you don’t need it.    I can put any network sim in a iPhone and it’ll work with data without charging anything on it and  an android device you have to change that APN setting to use data for that network sim 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.