Gifted data not working says waiting

Stanleyyy
Explorer

‎09-09-2024 09:11 PM

I was gifted data by my dad as I had ran out, however my data is not working and says on my app that it is “waiting”. I checked online and it says I have the 100MB of data but it is not working on my phone. How do I get my data to work? Already tried restarting the device 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-09-2024 09:20 PM

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Stanleyyy
Explorer
In response to XRaySpeX

‎09-09-2024 09:29 PM

Middlesbrough 

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Rach_H
EE Community Support Team
In response to Stanleyyy

‎10-09-2024 10:46 AM

Hi @Stanleyyy,

Welcome to the Community!

We don't want you to have any trouble using data you've been gifted, so I'd love to help you get this sorted. Have you called our team to talk about the trouble you're having with your data?

Rach