Gifted data lost.

Jorashnali
Investigator
Investigator

‎19-02-2024 07:47 PM

i gift data to my family every month.  This month the gifted data left my account but hasn’t arrived  at the other accounts.

How do I get the lost data reinstated?

john

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-02-2024 08:16 PM

Hi @Jorashnali 

Ask the other user to restart their device.

Thanks 



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BIGEAVESNOKIA
Explorer

‎20-02-2024 12:38 PM

Have had this issue today, data gifted to one of my numbers on 07/02/24 (do this each month) and definitely showed as transferred, all of a sudden today they are saying they have run out of data, and the gifted data is missing. I've contacted customer service on chat

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Jorashnali
Investigator
Investigator
In response to Northerner

‎21-02-2024 09:54 PM

Power cycling the devices had no effect what so ever.

the fault appears to lie on the EE servers.  

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