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Gifted data lost.

Jorashnali
Investigator
Investigator

‎19-02-2024 07:47 PM

i gift data to my family every month.  This month the gifted data left my account but hasn’t arrived  at the other accounts.

How do I get the lost data reinstated?

john

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎19-02-2024 08:16 PM

Hi @Jorashnali 

Ask the other user to restart their device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
BIGEAVESNOKIA
Explorer

‎20-02-2024 12:38 PM

Have had this issue today, data gifted to one of my numbers on 07/02/24 (do this each month) and definitely showed as transferred, all of a sudden today they are saying they have run out of data, and the gifted data is missing. I've contacted customer service on chat

0 Helpful
Jorashnali
Investigator
Investigator
In response to Northerner

‎21-02-2024 09:54 PM

Power cycling the devices had no effect what so ever.

the fault appears to lie on the EE servers.  

0 Helpful