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EE Mobile Data being Throttled?

Trigs1
Investigator
Investigator

I have 2 sim only lines, 1st is in my Mobile phone and the 2nd is in a SIM Router as I don't have Broadband at my property. Both lines are Essentials SIM Unlimited. I have been using this set up for the last 19 months and its been working great, regularly get 30-60mbs Download speeds which is fine for what I need with Internet, Home working and TV.

Over the last 3 days the speeds have dropped to <1mbs download on SIM Router account and <10mbs on Phone account, does this seem like a Throttle by EE of Local Mast issues?

I've checked my data usage on both accounts but doesn't really make sense, have posted below. 

Hopefully someone could help? Thanks in advance

Account 1 (Mobile Phone)

AllowanceAcquired OnStatusExpires On

2.02 GB used of 600 GB

15-May-26

EXPIRED

14-Jun-26

920.28 MB used of 600 GB

15-Jun-26

EXPIRED

14-Jul-26

717.14 MB used of 600 GB

15-Jul-26

EXPIRED

14-Aug-26

100 GB left of 100 GB

15-Aug-26

STACKED

14-Sep-26

377.66 MB left

15-Aug-26

ACTIVE

14-Sep-26

0 B left

15-Aug-26

STACKED

14-Sep-26

Account 2 (Sim Router)

AllowanceAcquired OnStatusExpires On

600 GB used of 600 GB

15-May-26

EXPIRED

14-Jun-26

222.82 GB used

15-May-26

EXPIRED

14-Jun-26

600 GB used of 600 GB

15-Jun-26

EXPIRED

14-Jul-26

252.22 GB used

15-Jun-26

EXPIRED

14-Jul-26

600 GB used of 600 GB

15-Jul-26

EXPIRED

14-Aug-26

143.59 GB used

15-Jul-26

EXPIRED

14-Aug-26

310.52 GB left

15-Aug-26

ACTIVE

14-Sep-26

100 GB left of 100 GB

15-Aug-26

STACKED

14-Sep-26

0 B left

15-Aug-26

STACKED

14-Sep-26

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

There is no way other than by phoning CS & trying to get them to pass the info or you on. EE provide no contact by email 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP