Date issues - can't speak to anyone

[RachelB8]

Hi, 

Despite recently upgrading to a contract with unlimited data, my phone is still saying I've used up all my data. I've tried finding help online without any luck and can't seem to get through to a human to speak too about the issue! 

Hoping someone can help or let me know how I can get in touch with someone at EE? 

Thanks 

R

[Chris_B]

@RachelB8  Your phone is saying it’s used up the data is that the device itself or the EE app ?   If it’s the actual device you might just have set a data limit on the device to inform you of this.  If this is the case you need to change that, EE have no control over this. 

[bristolian]

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@RachelB8 wrote:

my phone is still saying I've used up all my data.

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How is your phone saying this? Is it giving you an on-screen warning, can you post a screenshot if so?

I suspect this is, as suggested already, the onboard data counter which is user-driven. If that doesn't solve, let's see what you're seeing.

[XRaySpeX]

It's only talking about data that you may potentially gift each month from the 1st 100GB of all your data to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including hotspotting.