@Chris_B wrote:
@stephen5000 Really you don’t say ! How do you get itemised billing if they don’t know what you’ve called/texted. How do you get a SAR if you make such a request? EE don’t track what you use your data allowance on and report that usage it’s an allowance and how you use that allowance is up to you. Your calls/texts could be to a premium rate number so how do you think you’ll get charged for that if that’s not tracked. There is no premium rate for date usage it’s just an allowance and you can track that allocation of data allowance usage via your account, if you want to track what’s using that allowance look at your device. The list on your account for data usage and what’s using it could be really really long especially if you have unlimited data. Just imagine what itemised billing could look like.
Oh dear, I appear to have rattled your cage which really wasn't my intention. An 'itemised' data report would be something relatively easy to produce. Even if it was just quoted in %age terms, like 18% - 'google', 24% - 'YouTube', 6% - BBC etc etc. How can you actually manage something you have no control over what/where you are spending it?
At least networks no longer charge £2.50 for an itemised bill!
Again, another analogy is recently, everyone has become obsessed wit their electric bill, so the 'smart meter' allows you to control what you're spending on, so you can see that your electric shower, the highest rated item in a normal house uses 9Kw, same as switching on 90 x 100W bulbs. If data was rated in some way, we could see what the allowance went on, rather than suddenly getting a text alert telling us it's all nearly spent!
