Data usage

Carolbill
Investigator
Investigator

‎30-05-2023 05:12 AM

My wife has been with EE for less than 5 days and she has already had a warning she has used over 2 GB of date but if we add up the data used per app she has only used half a gig. Cannot get through in 150 so am asking here how to get this correct. Many thanks, William

34 REPLIES 34
Katie_B
EE Community Support Team
In response to VickyJLewis

‎25-11-2023 07:28 AM

Hello @VickyJLewis. 

Welcome to the community. 

Are you aware of much data is being used during the night?

Speak soon,

Katie

0 Helpful
VickyJLewis
Explorer
In response to Katie_B

‎25-11-2023 08:14 AM

Hi Katie

No I can’t find that information it was visible last month?? But I have lost 4GB in 4 days which is insane!!

Regards
Vicky

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to VickyJLewis

‎25-11-2023 08:19 AM

Thanks for getting back to me @VickyJLewis. 

I'd recommend giving us a call on 150 so our technical care team can look into this. 

Katie

0 Helpful
stephen5000
Skilled Contributor
Skilled Contributor
In response to VickyJLewis

‎25-11-2023 08:52 AM

@VickyJLewis wrote:

Has anyone got to the bottom of this data issue, I swapped from O2 two months ago and both months now after 5 days my data has been rinsed, despite me not using my phone during the day and I have great WIFI at ome.  Most of my data disappears during the night, ridiculous amounts too!!

I'm just curious in how much data have EE managed to make disappear from your account?

dickytwo
Established Contributor
Established Contributor
In response to Katie_B

‎05-12-2023 07:24 PM

And that will get you absolutely nowhere. They'll just blame you for using data, try and look like they're looking into it, and will waste your time. Leave EE now if you have this issue.

0 Helpful