Data usage alert when I'm on unlimited

[Sparkymarky3]

Hi guys,

I received a data usage alert saying some services will become unavailable,but I'm on unlimited plan and signal has completely disappeared and can only use WiFi.

Regards 

Mark

[bristolian]

Whatever usage alert you may have received, will no bearing on your coverage. So this is two separate issues.

1: Can you post up a screenshot of this usage alert that you have received?

2: Try toggling flight mode - does EE coverage restore? If not, try a manual network search - does EE show?

[Sparkymarky3]

I deleted the message earlier sorry and I just did flight mode we shows but comes up with 4g!

[bristolian]

That's your coverage issue resolved then.

Try texting BALANCE to 150 - what do you get by response?

[Sparkymarky3]

 

[Peter_W]

Hi @Sparkymarky3.

Welcome to the EE Community!

In this instance, there's a chance that you've got an internal data warning set up in your phone's settings. 

This wouldn't be linked with your EE account directly, and is purely just what the phone is measuring usage wise.

What model of phone is it you're using, and can you try sending AL to 150 as well?
Peter

[Sparkymarky3]

Hi Peter,

It's a Google pixel 9 I'm using.

Thanks

Mark

[Sparkymarky3]

 

[Peter_W]

Thanks for giving that a try, @Sparkymarky3.

It seems very odd that your texts aren't sending here too; have you had a chance to test if calls are working?
If you haven't already, can you check to see how much data has been used on your handset too?

We have a guide on how to do this here, and you should also be able to view if you've set any internal limits here too.

Peter

[Sparkymarky3]

I've just tried ringing someone and it says I have reached my credit limit and something about my account,but I'm on a unlimited plan.

Regards

Mark