Data usage alert when I'm on unlimited

[Sparkymarky3]

Hi guys,

I received a data usage alert saying some services will become unavailable,but I'm on unlimited plan and signal has completely disappeared and can only use WiFi.

Regards 

Mark

[Ali_A]

@Sparkymarky3 

Are you calling a normal mobile/landline number? 

Ali 

 

[Sparkymarky3]

I called a landline number.

[Leanne_T · Accepted solution]

Thanks for coming back to us @Sparkymarky3 

We would need to get the account looked into, to do this please call us from any other phone on 07953 966 150 or if you have a pay monthly account please try and log into your EE app and a message us option should show in the Help section. 

Let us know how you get on 🙂

Leanne.