Data remaining

[robt123]

Hi Team,

I have a 4GEE Wifi Mini that is currently working except I cannot see how much data I have left.

I login to the device (192.168.1.1) and when I click on the check data remaining button it takes me to a page that tells me:

Forbidden

You don't have permission to access this resource.

I've tried logging in to my EE account from my laptop and it takes me to the front page and congratulates me on logging out. When I click on the login button it again congratulates me on logging out.

If I try through the EE app on my iPhone I can login OK but it tells me that "Something went wrong and we cannot show you your remaining data at the moment. We're sorry about this. Please try again in a few minutes"

Any thoughts? Rob

I've been trying this for the past 24 hours with the same message.

[Leanne_T]

Hi @1957201257

Thanks for coming here. 

Can you visit add-on.ee.co.uk? if you clear all cookies and cache and open in a new web browser you should see the remaining allowance. 

Leanne.

[Serenity349]

You clearly have not read what has been said here or in other similar questions. I have used multiple devices. Multiple browsers. Cleared cache and cookies.  It doesn’t work. I have £41 credit. 0 mb of data and no way of getting any more. Doesn’t work with text message requests. Customer service is a joke. Calls not answered after 90 minutes and emails not replied too. 

[Leanne_T]

The data add-on page showing an error has been reported to the relevant team @Serenity349

If clearing cookies and cache does not work for you, please try calling us again on 150. 

Leanne.

[pxl]

Same here, started a few days ago. Noticed it on the new mobile app, then confirmed on the desktop website (using a computer which has never logged into my EE account before). 3 SIMS on the account, all with active 15GB data packs, all showing 0MB of 0MB left, same for minutes and texts.

Also, on the mobile app, the "view full usage" button takes you to a screen which doesn't show any usage data. 

[Serenity349]

How about you calling me, so I don’t spend 90 minutes on a call waiting for an answer before it disconnects?

you seem to forget who the customers are and what service is. 

[Leanne_T]

Hi @Serenity349

Sorry we have no account access on the community, to get this looked into you would need to call us. 

Leanne.

[Leanne_T]

Hi @pxl

Can you view your usage details if you text BALANCE to 150? 

Leanne 🙂

[pxl]

Yes, that works. Thanks, I can use that until the website and app are fixed.

[pxl]

🤞the pack automatic renewal goes through properly tonight

[robt123]

2 months since I first reported this issue and there have been at least 2 upgrades to the phone app in that time. However, when I open my app I still get the message "Something went wrong and we cannot show you your remaining minutes at the moment. We're sorry about this. Please try again in a few minutes"

Bearing in mind the first post being 2 months ago, that's about 92,160 minutes later, how long should I wait?

Rob.