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Data only plan - eSIM agreed - now see SIM card delivery

Beeninit
Visitor

‎14-03-2026 12:58 AM - edited ‎14-03-2026 01:03 AM

Why is it when an eSIM has been agreed and urgency to access plan is made clear that I now find out I have to await delivery of an physical SIM card  🤦‍♀️?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎14-03-2026 05:30 AM

Hi @Beeninit 

There is no account access on these forums and therefore nobody will be able to answer your question.

It could just be a misunderstanding when you agreed with the agent. Have you spoken to EE CS on 150. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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