Data has not reset

Fraters_ · ‎04-01-2025

Hi

My billing cycle ends 3rd Dec therefore should reset on the 4th.

On the website it has not reset and I am almost at zero.

Any ideas why?

Chris_B · ‎04-01-2025

@Fraters_ Your billing cycle is every 30 days. It’s also January not December.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎04-01-2025

If you text BALANCE to 150, what is the result?

Allowances reset on the same date each month.

Fraters_ · ‎04-01-2025

Thanks for the reply.

December was a typo, I realise it's the 4th.

When you say every 30 days, do you mean it's not the same date each month? How can I find out the day it's meant to reset?

XRaySpeX · ‎04-01-2025

No, it's not every 30 days. It is the same day-date each month.

Are you in UK?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian · ‎04-01-2025

@Fraters_ wrote:

How can I find out the day it's meant to reset?

Your bills will be produced on the same date each month. Check your billing history either on the myEE app or website.

If you text BALANCE to 150, what is the result?